Pay Your Bills

Riverside Health understands that medical care can feel overwhelming, and worrying about how to pay for it only adds to the stress. That’s why we provide several simple and secure options to manage and pay your bills, so you can stay focused on what matters most—your health and recovery.

Billing at Riverside is based on a variety of factors, including the type of services you receive, your treatment plan, the length of your hospital stay, your insurance coverage, and other related healthcare costs. To make things easier, we’ve built convenient tools into Riverside MyChart to help you keep track of and manage your bills anytime, anywhere.

How to Pay Your Riverside Health Bills

Payment is due 15 days after you receive your statement. You can pay your bill in the following ways:

Pay Online Through Riverside MyChart

An active Riverside MyChart account gives you quick access to view and pay your bills online. If you don’t yet have an account, you can easily sign up through the patient portal.

  • Log in: Sign in to your Riverside MyChart account.

  • Go to Billing: Click on the billing section to view your statements.

  • Make a Payment: Pay securely online with a credit card, debit card, or electronic check.

Forgot your username or password? Simply click ”Forgot Login Information?” and select either of “Forgot Username?” or “Forgot Password?” link under the login fields. You’ll go through a quick verification process to reset your details and regain access.

Pay by Mail
You can also send a check using the mailing instructions listed on your billing statement.

Guest Pay (No Account Needed)

Family members or caregivers can pay on your behalf without logging into MyChart.

  • Go to the Riverside MyChart Guest Pay page. Copy https://mychart.riversideonline.com/MyChart/billing/guestpay/payasguest

  • Enter your billing account number and other requested details.

  • Follow the prompts to complete your payment securely.

Understanding Billing & Health Insurance Claims

Riverside Healthcare makes it easy for our patients to understand our billing and claims process. Download and print our informative brochure about the billing process, patient responsibilities and helpful hints for assistance. If you have any questions about the material in the brochure, please get in touch with the Patient Financial Services Department at (815) 935-7539.

There are programs available that are not well known, such as the All Kids Program (learn more https://www.illinoiscaresforkids.org/), which offers Illinois’ uninsured children comprehensive health care that includes doctor’s visits, hospital stays, prescription drugs, vision care, dental care and medical devices, eyeglasses and asthma inhalers. Parents pay monthly premiums for the coverage, but rates are significantly lower than on the private market.

Financial Assistance

As a service to our community, Riverside provides care at a reduced rate or without charge to eligible persons demonstrating financial need and the inability to pay. Additionally, Riverside offers reasonable payment plans to meet financial obligations, and uninsured patients receive an automatic discount on total gross billed charges.

You can call (815) 935-7539 to apply for assistance, Monday through Friday, 8:30 a.m. to 5:00 p.m. (CST). You may also find additional information on our Financial Assistance and apply Page.

Hospital Charge Description Master Disclaimer

At Riverside Medical Center, we are committed to price transparency and to helping patients better understand the costs of their care. To support this, we have published our list of charges (known as the “chargemaster”) for both inpatient and outpatient services.

However, it’s important to know that this list may not be the most useful tool for understanding your personal financial responsibility. The way services are described can vary from hospital to hospital, and a single procedure may include multiple charges from different departments. For that reason, the chargemaster on its own does not give patients a complete picture of what they might owe.

If you are seeking an estimate for a specific test or procedure ordered by your provider, we recommend one of the following options:

  • Contact your insurance carrier: They can calculate an estimate based on your coverage and benefits.

  • Request an estimate from the hospital: Riverside can provide an estimate by reviewing the typical charges for your procedure, applying the negotiated rate with your insurance company, and giving you an approximation of your likely out-of-pocket cost.

Please note that while these estimates are designed to be as accurate as possible, they may not reflect the exact final balance due to pending insurance claims or other unforeseen factors. Still, they can serve as a much more reliable guide to help you make informed decisions about your healthcare spending.

For more information about charges for your care or to request a cost estimate, please contact one of our Customer Service Representatives at (815) 935-7539 or email us at CustomerService@RiversideHealthcare.net

Please review our entire policy for more details on Riverside’s price transparency. Learn more at (https://www.riversidehealthcare.org/sites/default/files/hg_features/mercury_standard_layout/8e2f07e7a5eb394b3013c90d577d7051.pdf).