Forgot Login Information? – Riverside MyChart

It’s easy to forget login details — usernames and passwords can slip your mind, especially if you don’t sign in very often. The good news is that Riverside makes it quick and secure to recover your Riverside MyChart login credentials so you can get back into your account without hassle.

Whether you’ve misplaced your username or can’t remember your password, here’s how to reset them step by step.

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How to Reset a Forgotten Riverside MyChart Password

If your password no longer comes to mind, don’t worry. Riverside provides a simple process to set up a new one:

Step 1: Go to the official Riverside forgot login information page, copy https://mychart.riversideonline.com/MyChart/Authentication/AccountRecovery and click “I Forgot My Password?” under the login fields.

Step 2: Enter your MyChart username. (If you don’t recall your username, use the “Forgot Username?” option first.)

Step 3: Confirm your identity by entering personal details, such as your date of birth and ZIP code, or other identifying information.

Step 4: Choose how you’d like to receive a security code — either by text message or email.

Step 5: Enter the code you receive into the verification field.

Step 6: Once verified, create a new password. For security, include a mix of uppercase and lowercase letters, numbers, and symbols. Confirm and save it to complete the reset.

How to Recover a Forgotten Riverside MyChart Username

If your username slips your mind, here’s how you can find it:

Step 1: Visit the official Riverside MyChart username recovery page at https://mychart.riversideonline.com/MyChart/recoverlogin.asp

Step 2: Enter the requested personal details, including:

First and last name
Date of birth
ZIP code

Step 3: Submit your request.

Step 4: Check your email inbox (and spam/junk folder if needed). If your information matches what Riverside has on file, you’ll receive an email with your MyChart username.

FAQs About Resetting Your Username and Password

What if I don’t receive the password reset email or code?

First, check your spam or junk folder. If nothing arrives, confirm that Riverside has your correct contact information on file. You may need to call (757) 534-9440 Riverside MyChart Support for further assistance.

Can I reset my password without my username?

No. You must first know or recover your username before you can create a new password. Use the “Forgot Username?” option if needed.

Can I change my username once I recover it?

No. Your username is permanent and cannot be changed. However, you can update your password and other personal details at any time.

What if the verification code doesn’t work?

If you enter the wrong code, you’ll need to request a new one. Sometimes there’s a short delay before a new code can be generated, so give it a minute before trying again.

Is two-step verification required on Riverside MyChart?

Yes. Riverside MyChart uses two-step verification for extra security. This means you’ll need your login details and a one-time code sent to your email or phone before you can access your account.

Who can I contact if I’m still unable to log in?

If you continue to have trouble, you will have to contact your Riverside MyChart help desk to help you regain access to your MyChart account. They’ll guide you through the recovery process and make sure your account is secure.